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Wireless Priority Service

Stay connected when it counts

Even the best networks can get congested during a crisis. But when you’re responding to a time-sensitive situation, every second counts.

That’s where Wireless Priority Service (WPS) comes into play. Sprint is an authorized provider of this service, which was created by the Department of Homeland Security to give critical voice calls a higher connection priority.

WPS works on a call-by-call basis. Users dial *272 and then the phone number. The voice call will then be prioritized and directed to the next available channel – without pre-empting any ongoing calls and without limiting the general public’s use of regular networks.

And you can complement your emergency connectivity with large-scale group notifications and messaging. Sprint Enterprise Messaging Gateway (EMG) gives you the power to reach thousands of people in seconds, and to keep large teams in touch over group chat. If you’re a WPS subscriber, you are eligible for EMG without the fee to Sprint devices. Learn more about the offer here.

For the people who make a difference in an emergency

WPS isn’t for everyone, which is why it works. But if your organization falls into one of the following five priority categories, you can apply to the Department of Homeland Security for access:

  • Executive Leadership and Policy Makers
  • Disaster Response/Military Command and Control
  • Public Health, Safety, and Law Enforcement Command
  • Public Services/Utilities and Public Welfare
  • Disaster Recovery

Get in touch now


WPS: Customers req. DHS approval for eligibility and level of priority. WPS prioritizes voice calls while on the Sprint network and roaming (if supported by roaming carrier). A specific calling code must be entered prior to the destination phone number to apply WPS prioritization. WPS Limitations: WPS calls receive priority over normal wireless voice calls, but are not guaranteed and do not preempt calls in progress or deny the general public’s use of a wireless network. WPS calls are subject to wireless coverage and service limitations. Calls to 911 using WPS calling will be blocked. In the case of an emergency, customers should dial 911 directly.  Other Terms: Coverage not avail. everywhere or for all phones/networks. Restrictions apply. See your Sprint Rep for details. © 2017 Sprint. All rights reserved. Sprint & logo are trademarks of Sprint. Other marks are property of their respective owners.


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