Here are important things you need to know — things you might not be told up front — in order to evaluate a new phone system for your business.

Are you looking at an upgrade to your business voice system? Here are 9 things to think about — and questions to ask — as you choose your new system.

Does the new phone system you’re considering for your business support iOS and Android devices, for example? Are the features the same on those devices as they are on a desk phone or a computer — or will your people still have to rely on desk phones in some way? What are those features — do they include all the functionality you need? And what about maintenance, scaling, costs, call quality?

If it sounds overwhelming, don’t worry. We’ve put together a guide that captures the questions you need answered so you can fully evaluate a new phone system. So ask away.