FAQs about the new T-Mobile
Find answers here.
What is the news?
Why did T-Mobile and Sprint merge?
What can customers look forward to?
What will happen with Sprint and T-Mobile networks? How will the coverage change?
What’s exciting about 5G?
Do Sprint customers need to do anything now that the merger is official?
Will I get access to the other carrier’s network now that you’re combined?
Does the T-Mobile brand replace the Sprint brand?
Now that the merger transaction is closed, can I pay my bill, add a line or upgrade a device in either a T-Mobile or Sprint store?
Will I still receive my bill from Sprint?
Will I be forced to migrate my Sprint account to T-Mobile by a certain date?
Will Sprint customers be forced to buy a new phone by a certain date?
I just upgraded my Sprint devices. Will they be compatible with T-Mobile?
We are about to purchase more services, products, solutions from Sprint. What should we do now?
Will new T-Mobile offer the same products and services that I have now?
Can I switch to legacy T-Mobile or legacy Sprint rate plans without penalty?
What happens to Sprint’s wireline portfolio now that the merger transaction is closed?
Is assigned customer care support changing?
What will happen with Sprint and T-Mobile retail locations?
Is my rate plan changing?