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Sprint Global Roaming FAQ

Everything you need to know about Sprint Global Roaming

Explore our frequently asked questions to help you discover how Sprint Global Roaming can benefit your business travel.

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General

Sprint Global Roaming enables international roaming nearly everywhere around the world.

In more than 200 featured destinations, SMS text and basic data are included at no additional cost, with calls only 25¢/minute. In remaining destinations services and rates vary; coverage and details available on sprint.com/sww.

Simple Global Roaming in 200+ destinations:

  • Free SMS text
  • Free basic data with up to 2G speeds
  • 25¢/minute calls
  • Roaming services automatically engage when smartphones power up
  • SMS text Welcome Messages greet travelers in each destination with service and rate details

Fast data options:

  • Easy, on-the-fly access to fast data
  • Speeds up to 4G LTE available in 3 simple clicks
  • Fast data options from $5/day or $25/week

Hassle-free travel:

  • No advanced planning
  • No service changes
  • No account log-in or PIN
  • No purchase transaction
  • No overages or surprise charges

Sprint Global Roaming is provided as part of your Sprint Service for free.
With free SMS text and free basic data, you only pay for voice at 25¢/minute or high-speed selections from $5/day and $25/week. NO overages. NO surprise charges.

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How to use Sprint Global Roaming

Sprint Global Roaming is automatically enabled on your LTE/GSM Smartphone, unless you have selected a custom plan.

To learn more about your service or review other options, visit sprint.com/sww or chat with your Sprint Representative.

Yes. Sprint Global Roaming is only available on international capable LTE/GSM smartphones.

Nothing. You’ll be able to connect, send SMS texts and use basic data the second you step off the plane.

If you would like more details, visit sprint.com/sww, or chat with your Sprint rep.

If your account has alternative international roaming service selected, you won’t be able to use Sprint Global Roaming until the conflicting add-on is removed.

For help managing your plan, please chat with your Sprint representative.

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Where can you use Sprint Global Roaming

Sprint Global Roaming has you covered in more than 200 featured destinations around the world. Find the full list at sprint.com/globalroaming.

And for service and rate details for specific destinations, visit sprint.com/sww.

Mexico and Canada are included as featured destinations, Sprint Global Roaming travels across neighboring borders with exceptional value including free SMS text, free basic data, 25¢/minute voice, and a special rate for high-speed data selections at $2/day or $10/week.

A Premium Mexico-Canada International Experience provided with select Sprint Unlimited Service Plans delivers extraordinary value with Free High Speed Data, Free Voice, and Free Text.

Japan is included as a featured destination. Sprint Global Roaming travels throughout the Land of the Rising Sun with exceptional value including free SMS text, free basic data, 25¢/minute voice, and high-speed data selections at $5/day or $25/week.

For international travelers frequently conducting business in Japan, Sprint offers the Japan Plan international roaming add-on for an amazing $5/month, providing exemplorary value with Free High Speed Data, Free Voice, and Free Text.

SMS text Welcome Messages greet travelers in each destination with service and rate details.Voice and text services will automatically be available at per/minute rate provided for that destination without any extra effort from you. To protect travelers from incurring unintended data usage costs, travelers must opt in to enable data at per MB rates provided in that destination.

Check rates for specific destinations in advance of travel at sprint.com/sww.

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How to get high-speed data with Sprint Global Roaming

Sprint Global Roaming provides free basic data up to 2G speeds. For faster data speeds, you can select high-speed options for as little as $5/day or $25/week.

High-Speed Data Pass options provide data with up to 4G/LTE speeds by the Day or by the 7-Day Week with no overage charges.

When your data pass expires, basic data service resumes with up to 2G speeds.

While traveling, you can select a High-Speed Data Pass at any time while connected to a wireless network (not accessible while on airplane mode and not compatible when connected to Wi-Fi).

Simply click on the link in the SMS text Welcome Message you receive upon arrival and choose the 1-day or 7-day fast data option you need.

Canada and Mexico:

  • $2/day
  • $10/week
  • FREE with select Sprint Unlimited plans

Most destinations:

  • $5/day
  • $25/week

Other destinations, such as China:

  • $10/day
  • $50/week

Check rates for specific destinations in advance of travel at sprint.com/sww.

You can start using high-speed data as soon as you’ve selected a pass and confirmed your choice.

You’ll receive text notification that 1-day or 7-day pass is expiring. The message will include a link for reviewing high-speed selection options.

When your pass expires, service will revert to basic data with speeds up to 2G.

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Key Benefits

Sprint Global Roaming provides your business the best experience and superior value for international roaming services.

With more than 200 destinations covered around the world, Sprint Global Roaming gives you and your employees the power of reliable international service in the palm of your hand. Just travel, turn on your phone and experience the power of Sprint Global Roaming so you can get down to business.

Sprint Global Roaming gives you:

  • More than 200 featured destinations – the market’s largest low-cost service area
  • Free texts and free basic data to keep you connected for NO additional cost
  • Affordable fast data options (available on the fly, with speeds up to 4G/LTE)
  • No-hassle travel:
    • No need to plan ahead or manually enable roaming
    • No service changes
    • No account log-in or PIN
    • No purchase transaction
    • No overages or surprise charges
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Sprint Global Roaming: Limited time offer. In select destinations includes SMS text and data up to 2G speeds. High-speed options available up to 4G LTE speeds and Voice 25¢/min. For a list of available roaming destinations, visit sprint.com/sww. Int’l. voice, text and data in other areas not included are subject to applicable casual rate. Req. int’l. capable phone & eligible domestic service plan on the acct. Not for extended int’l. use; primary usage must occur on our U.S. network. Svc. may be terminated or restricted for excessive roaming. Communications with premium-rate numbers not incl. Int’l. Texts: Unlimited text only; excl. audio, picture & video messaging. Coverage and speeds depend on performance of roaming network. Service only avail. in sel. countries. Usage Limitations: To improve data experience for the majority of users, throughput may be limited, varied or reduced on the network. Sprint may terminate svc. if off-network roaming usage in a mo. exceeds: (1) 800 min. or a majority of min. or (2) 100MB or a majority of KB. Prohibited network use rules apply — see sprint.com/termsandconditions. Other Terms: Offer/coverage not available everywhere or for all phones / networks. Accounts that cancel lines within 30 days of activation on promo pricing may void savings. Included features / content may change or be discontinued at any time. May not be combined with other offers. Restrictions apply. See sprint.com for details. ©2019 Sprint. All rights reserved. Sprint & the logo are trademarks of Sprint.

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