One of the biggest challenges that organizations face today is diminishing employee satisfaction. In a strong economy, with so many companies hiring, an employee who isn’t happy isn’t likely to stick around long. If you want to keep good people, it’s important to keep them engaged and fulfilled in their work.
It encompasses the total employee experience – how people feel about the work itself, about their interactions with their supervisors and co-workers, and about the overall company culture.
That’s even more of an issue when work is performed anywhere, and when the collaboration tools need to be equal to the tasks that employees want and need them to do.
What they want …
In a nutshell, employees today are looking to accomplish their tasks wherever they choose, with the ability to focus, meet, collaborate, and share information in the most effective ways possible. And they want the flexibility to better control their work-life balance.
That may seem like a lot to ask, but employees don’t see it that way. That’s why employee satisfaction tends to plummet in rigid environments, where the culture isn’t accommodating and the technology tools provided are less than efficient in the eyes of the people doing the actual work.
It’s a pretty simple formula. More employee satisfaction equals lower turnover. And with the most tech-savvy generations now coming to dominate in the workforce, providing and accommodating the desired employee satisfaction tools, may be the most direct way to keep employees engaged, productive, and feeling like the company they work for cares about them.
… and how to provide it
In this era of increasingly collaborative work, tasks are less routine and more cognitive, so employees are having to do more thinking than doing. That means changes in the ways that employees engage with each other and their bosses, including the use of collaboration tools in both physical and virtual workspaces.
Workstream collaboration tools provide the fabric for applications, content, and tasks in a coordinated flow of work. Meetings are evolving, which sets up the need for a broader set of capabilities that can adapt to the mix of traditional formal and scheduled meetings as well as those that simply flow naturally out of the ongoing collaboration among teams and individuals.
What is needed is a unified and collaborative communications approach that enables users to work how and where they want. That means integrating high-definition audio and video, messaging, screen sharing, file sharing, and conferencing, and making them available on computers, mobile phones, tablets, and other devices.
Also important: that such a solution is cloud-based so that it can readily support a work-anywhere environment, and making it as easy as possible to scale up and down as needs evolve.
While IT-based tools and applications can provide some of the necessary features for a collaborative unified communications strategy, they have their shortcomings. Most every company is probably already using some of these features, such as VoIP calling, video calls and conferencing, file or desktop sharing, even presence and instant messaging.
All nice features, but they typically are not dependably and reliably carrier grade, with no guaranteed quality of service, and they are rarely integrated with the company network in any meaningful way. So there is no mobile integration, or integration with desk phones or voice messaging, and it results in a disjointed user experience.
Sprint Smart UC offers both a broad range of collaboration features and the necessary integration. As a fully hosted collaborative solution, its options range from a cloud-based business phone system to an all-encompassing suite of collaboration and productivity apps.
Smart UC is designed to be easy to use, with the tools that keep employees connected, with uninterrupted access to information from anywhere, on any device. As a mobile-first cloud communication and collaboration solution, it lets users connect wherever they are, with all the same features they could leverage at the office.
The open Smart UC platform integrates with leading business productivity applications, scales to the needs of even the largest enterprises, and provides a collaboration and communications solution without the need for large capital outlays on equipment.
There are many factors involved in keeping employees happy and satisfied in their work, but the key element is the technology available to them. Enabling them to easily communicate and collaborate with their teammates and co-workers, without the obstacles that often stand in the way of productivity while working away from the office, will go a long way toward increasing satisfaction and minimizing turnover.