Most employees believe that poor communication is hampering their productivity – 82 percent said so in a recent study. This is true across businesses of every size, but it can be more problematic for employees in small to mid-size businesses.
Today’s employees need technology tools that are flexible, collaborative and mobile in order to keep up with daily work requirements. For business owners, this means adopting communication solutions that give your people the ability to stay connected whether they are in a car, on a commuter train, or working remotely from another location.
Here are four communications options for businesses to consider, both to keep employees productive and to improve the customer experience.
Cloud-based voice services
With a cloud-based communication system, you can scrap the old-fashioned hardwired key system or PBX, with its high capital expenses, in favor of a phone system that is scalable, easy to upgrade, and offers advanced collaboration tools at a lower overall cost.
A cloud system also puts the burden of all the maintenance and management of the system on the shoulders of the provider, allowing your technical team to work on more strategic projects. Also, new services can be more easily implemented, and scaled up or down as needed, without your having to wait until an engineer comes to your site.
In an increasingly mobile workplace – IDC predicts that by next year there will be more than 105 million mobile workers in the U.S.2– the right types of mobile tools are expected, particularly by younger workers. As more and more mobile apps and systems become available, the number of businesses that embrace mobile-centric work will continue to grow across an ever-wider range of industries.
The growth of personal smartphone usage has transformed how workers communicate. Deskphones, especially among younger workers, have become obsolete as mobile devices become the primary communication tool.
This transformation has led companies to embrace bring-your-own-device (BYOD) policies, which give workers the choice of how they want to make and receive business calls. Providers are making it possible to offer business phone features on mobile devices that allow workers to toggle conversations between a smartphone, a laptop or a deskphone, all while using a single business phone number that works across all their devices.
Whether your business has 25 employees or a thousand, one location or many, workplace flexibility and remote work make collaboration tools a necessity. Email and voicemail are no longer enough to keep employees and customers connected. Businesses are moving to internet-based applications and cloud services that enable collaboration among workers and with customers. This facilitates stronger communications, increasing productivity and fostering stronger teamwork.
The communication tools your people use need to be integrated to enable anyone to be productive wherever they are working. Collaboration tools should be easily accessible from desktops, mobile devices, and smartphones so that employees can email, text, chat, conference, or talk interchangeably using a cloud-based phone solution that works with any device.
Leveraging these trends with Dialpad
Cloud services and mobility give your people more flexibility to get work done. With a cloud-based voice system such as Dialpad, employees can work anywhere. Calls can be answered on any device and users can seamlessly switch between devices during a conversation.
Integrated collaboration tools – Microsoft 365 or G Suite – make it easy for employees to stay connected and productive whether they are in the office or working from afar. Regardless of the mobile devices employees use, they have seamless access to their messages and all of their contacts.
Because Dialpad operates in the cloud, there are no expensive equipment, installation costs, management fees or ongoing maintenance agreements. Your people can use their own mobile phones, equipped with a business number. You receive a professional-grade voice system, with a business number, that is scalable so that it can grow with your business. The system delivers business call functionality across all devices, including features such as call waiting, voice mail, call transfer, call recording, and access to UberConference for conference calling.
Keeping employees productive is a high priority for any company, and the right tools can help your business grow. A handy Dialpad calculator can show you how.