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| Sprint Business Who wins with Workplace-as-a-Service?


Workplace-as-a-Service is reinventing IT service delivery. It allows IT to focus on the bigger picture and improves the bottom line.

Workplace-as-a-Service (WPaaS) has reinvented how IT services are delivered to today’s offices. While WPaaS begins with IT, its impact is felt company wide, bringing winning solutions to the president’s desk as well as to the bottom line.

In our Anything-as-a-Service world, WPaaS is a turnkey solution that provides all of a company’s IT and telecom infrastructure as a service. Internet and Wi-Fi, email and voice, text and data plans, audio and videoconferencing, instant messaging, and Intranet are provided as a comprehensive tech bundle.

The approach works for IT, but that’s not all. WPaaS makes a difference throughout the company. How each department benefits most varies, but several key outcomes are frequently cited as important drivers.

Bringing it all together

WPaaS brings all types of technology together, including both IT and telecom services. “The great thing about it is it’s a really complete solution – all-in-one and easy to deploy,” is the way Melanie Turek, a research analyst at Frost & Sullivan. “For me, that’s the biggest benefit right there. It’s really easy to procure and then to deploy, and the management is handled for you, which is terrific.”

Robin Gareiss, president of Nemertes Research, considers WPaaS an opportunity to focus on the bigger picture. Traditionally, IT has had to manage the WAN, wireless, mobile devices, collaborative applications and more, she explains. “This should help them become more efficient, more effective, more strategic in their organization. Dealing with integration is huge for IT. Being able to offload integration is a big value proposition.”

At the end of the day, IT is not about technology.  It’s about servicing your customers.

Flexible, scalable & predictable

 WPaaS may not be the perfect platform for every company, but it’s ideal for many small and medium businesses, especially those with 20 to 200 employees. With WPaaS, you pay only for what you use per month. That translates to no up-front costs, no charges for updates, and no charges if something turns out to be a poor fit.

Nemertes Research suggests that Anything-as-a-Service solutions can ease the burden for IT staffs, often allowing companies to save money when considering the staffing costs to provide the same level of service. Those solutions also enable flexibility by allowing companies to add services as needed, perhaps starting with specific locations and scaling up or down when the time is right.

Mike Beedles, president of SATO Global Solutions, a software development firm, appreciates WPaaS for its fixed costs. He knows what his IT and communication costs will be as SATO opens new offices and grows globally. “As we build,” he says, “we can predict our costs.”

To get a better idea of whether WPaaS might work for you, spend a little time with the WPaaS TCO calculator. You can compare your current IT and telecom costs to how much you can save during your first year of WPaaS.

For the company’s future

WPaaS can enable employees, whether in the office or working remotely, to perform their jobs better. With behind-the-scenes updates and transparent maintenance, some say the biggest benefit is for employees, in terms of how they work and get their job done day by day.

Flexible, comprehensive, practical, and efficient, WPaaS enables processes that mean satisfaction for customer and provider. It’s a win for everyone.

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