Get in touch: Speak to a Sales Rep
877-633-1102


Request a follow-up

Blog

Follow our blog for ideas and interviews about the future of work, IT’s changing role and work culture.

The five characteristics of future-facing organizations

Learn more

Four steps to creating a high-performing IT organization

How to overcome the 3 biggest roadblocks to customer-centricity

| Joe Hamblin

The five characteristics of future-facing organizations

All businesses like to think they have at least one eye on tomorrow. But when people talk about the need to be future-facing, what does it really mean, and how are organizations responding? Simply, it’s taking what an organization looks like now, and proactively shaping the organization based on what customers will want in the…

Learn more
| John Tudhope

How to overcome the 3 biggest roadblocks to customer-centricity

Putting customers first has always been important to any business, and most pride themselves on listening to their customers. But in an age where customers are more connected, informed and empowered, putting the customer first doesn’t go far enough – we need to put the customer at the center. That means building services and processes…

Learn more
| Joseph Martin

Building a better network through predictive analytics

Where are we with predictive analytics at this point in time? Artificial intelligence is having a big impact. It is a matter of what we can learn from the data, what patterns AI can extract out of this data to give us insight into how things are performing. Visual analytics and pattern detection allow us…

Learn more
| Donna Mahony

Digital transformation: The road to a customer-centric business

For all smart and forward-thinking businesses, customer experience has become a top priority. The focus has shifted from simply making a sale to building a successful long-term relationship that benefits both the business and the customer. The next step, though, is true customer-centricity. It’s not just about giving your customers superior service. It’s about putting…

Learn more
| Lyle Paczkowski

The coming evolution of virtual private networks

If you like virtual private networks – VPNs – you are going to love what they’ll become once 5G networking takes hold. 5G’s combination of harmonized networks and virtualization are going to enable “network slicing,” which will make connections almost effortless. The VPN has always been thought of as a single thread through a physical…

Learn more
| Pete Parish

The importance of mobility for field service management

The FSM market is estimated to reach $3.5 billion by 2019 in global worth. And the companies who will lead this growth are the ones enabling business-wide mobility to help their employees take advantage of greater agility, transparency and communication in the field. Where we are today It may come as a surprise, but 52…

Learn more
| Mishka Dehghan

Six key steps to going cloud-native

What is “cloud-native” and why should it be important to your company? Cloud-native application development is increasingly being embraced by organizations obsessed with rapid changes in response to customer needs and experience. Think Amazon, Apple, Google, Netflix, and Uber for starters. As the name makes clear, it is centered in the cloud, and the resulting…

Learn more
| Joseph Martin

How augmented reality is redefining field services management

Field service management has never been an industry to shy away from innovation. And when you consider the vital role communication plays in a field service technician’s role, it’s not surprising they were among the first to adopt personal digital assistants and IoT devices to accelerate productivity. Now a potentially revolutionary technology has caught the…

Learn more